Hotel & Restaurant Felix

Privacy Policy

1. Controller & Overview

The responsible party for data processing on this website (Controller) is:

HOTEL-RESTAURANT FELIX

Hotel Felix

Restaurant Felix

Owner: Ruth Felix

Dammstrasse 46

64625 Bensheim

Germany

Phone: +49 (0) 6251 8006-0

Email: office@hotelfelix.de

2. Collection of General Information (Server Log Files)

When accessing our website, information of a general nature is automatically recorded. These server log files include your web browser type, operating system, domain name of your internet service provider, your IP address, and date/time of access.

Legal basis: Art. 6 (1) (f) GDPR (Legitimate interest in ensuring technical stability, delivery, and security of the website).

3. Contact by Email or Contact Form

If you contact us via email or via a contact form, the data you provide (e.g. name, email address, message) will be stored to process your inquiry and any follow-up questions.

Legal basis: Art. 6 (1) (b) GDPR (Pre-contractual measures/contract) or Art. 6 (1) (f) GDPR (Legitimate interest in processing user inquiries).

4. Room Bookings and Reservations

When you make a booking via our website (e.g. using our integrated booking engine), we process the personal data required for booking fulfillment, invoicing, and statutory lodging requirements (e.g. name, address, contact details, payment details, stay dates).

Legal basis: Art. 6 (1) (b) GDPR (Fulfillment of contract) and Art. 6 (1) (c) GDPR (Legal obligations, including tax and retention laws).

5. Google Web Fonts & External Services (Google Maps / YouTube)

Our website may use external components such as Google Web Fonts, Google Maps, or embedded YouTube videos provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).

  • When using these services, data (such as your IP address) may be transmitted to servers of Google LLC in the United States. Google is certified under the EU-U.S. Data Privacy Framework.

  • Legal basis: Art. 6 (1) (a) GDPR (Consent via Cookie/Consent Banner) or Art. 6 (1) (f) GDPR (Legitimate interest in an appealing and functional presentation of our online offering).

6. Storage Duration and Data Deletion

We adhere to the principles of data minimization. Your personal data is stored only for as long as necessary to achieve the stated purposes or as required by statutory retention periods (e.g., commercial and fiscal storage obligations). After expiration of these periods, the data is routinely erased or restricted in processing.

7. Your Rights as a Data Subject

Under the GDPR, you have the following rights at any time:

  • Right of Access (Art. 15 GDPR): Obtain information about your stored personal data.

  • Right to Rectification (Art. 16 GDPR): Correction of inaccurate data.

  • Right to Erasure (Art. 17 GDPR): Deletion of your data, provided no statutory retention obligation applies.

  • Right to Restriction of Processing (Art. 18 GDPR): Restriction of data processing under certain conditions.

  • Right to Data Portability (Art. 20 GDPR): Receipt of your data in a structured, standard format.

  • Right to Object (Art. 21 GDPR): Objection to data processing based on legitimate interests (Art. 6 (1) (f) GDPR).

  • Right to Withdraw Consent (Art. 7 (3) GDPR): Revocation of any previously granted consent with future effect.

  • Right to Lodge a Complaint (Art. 77 GDPR): You have the right to lodge a complaint with a data protection supervisory authority (e.g. Der Hessische Beauftragte für Datenschutz und Informationsfreiheit).

8. Updates to this Privacy Policy

We reserve the right to adapt this privacy policy to ensure compliance with updated legal requirements or changes to our services.